Experience: CV Peter de Ruijter E-mail

 

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Assignment History  –  Freelance

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10/2009 -  to date            Baxter    (Brussels, Belgium)

Project Description:  Siebel Service and ERP Implementation (Siebel eMedical, 8.1) 

Project Contribution: Senior Siebel Business Analyst :   

Analysing requirements and translating these into a design for Siebel,

including all ERP (JD Edwards) interface related functionality.

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02/2009 - 10/2009     General Electric Healthcare   (Paris, France)

Project Description:  Global Sales Force Automation Implementation (Siebel eMedical, 8.0) 

Project Contribution: Siebel Business Analyst for Product Configuration:   

Analysing product (modeling) related requirements and translating these into a design for Siebel.

Setting up the product modeling and rules for the Siebel Product Configurator.

Creating and executing tests for all the product related functionality, including UAT (User Acceptance Test).

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03/2007 – 12/2008         KPN  -  Telecom    (Den Haag, the Netherlands)

Project Description:  Sales Force Automation Implementation (Siebel eCommunications, 8.0) 

Project Contribution: Senior Siebel CRM Business Analyst:  

Analysing business requirements, creating fit-gap analysis, designing the system solution for

the Siebel application. Conducting client workshops to gather the requirements.

Creating Siebel demo’s, Functional Designs (including UCM related) and Data Models.

Advising on plans for testing, training, change management and roll out. Performing a detailed

functional analysis including a detailed planning for a merge between two Siebel applications.

Performing application administration tasks like setting up (multi) organization structure, users,

positions, responsibilities, list of values, iHelp and Task based UI.

Functional Area’s: Communications, Sales Force Automation (SFA), Business Partners,

Product eConfigurator (Order Management), UCM, Service (Trouble Tickets)

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02/2008 – 04/2008        Oracle University  -  Education    (Den Haag, the Netherlands)

Project Description: Siebel 8.0 Training 

Project Contribution: Siebel Trainer: 

Creating training materials (user manuals, quick reference cards) for Siebel project.

Training the trainers and process managers. Setting up the users (positions, responsibilities, etc.).

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04/2006 – 03/2007         Rabobank  -  Finance    (Utrecht, the Netherlands)

Project Description: Siebel 7.8 Implementation 

Project Contribution: Siebel CRM Implementation Manager: 

Managing the involvement of the end users, including conducting design review and prototype

workshops. Aligning new requirements with implemented functionality and Siebel Analytics design

and translate these into Siebel design.

Managing the user adoption tests, setting up support structures, creating training material and

managing the roll out of the solution for the local bank offices (30.000 users).   

 

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03/2006 – 04/2006         Accenture B.V.  -   IT    (Amsterdam, the Netherlands)

Project Description: CRM Proposal  

Project Contribution: Senior Siebel CRM Consultant: 

Writing a proposal for a CRM Implementation project (Siebel 7.8), including CRM strategy,

project planning, Siebel deliverables, work breakdown structure, budgets and risk management.    

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Assignment History  –  IBM  

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*12/2005 – 03/2006         CWI  -  Public   (Amsterdam, the Netherlands)

Project Description: Siebel 7.8 Call Center implementation  

Project Contribution: Senior Siebel Business Analyst: 

Analysing business requirements and designing the system solution for the Call Center functionality

of the Siebel 7.8 application, for the options with and without CTI connection.

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07-2005 – 01/2006         BMW  -  Automotive  (Rijswijk, the Netherlands)

Project Description: BMW European base Siebel application had to be adapted for every European county.  

Project Contribution: Siebel Test Manager / Senior Business Analyst: 

Analysing the local (Dutch) business requirements and designing the system solution for the Siebel 7 application. 

Conducting client workshops. Defining reports and design for Siebel Analytics. Creating test strategy, test planning, test scripts and conducting tests with end users. Creating training materials and conducting training for the end users.    

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10/2003 – 07/2005         CWI  -  Public  (Harderwijk, the Netherlands)

Project Description: Creating a new CRM system (Siebel 7.5 / 7.7) to capture client data and to create different type of documents and interface messages to communicate to public partners. 

Project Contribution: Senior Siebel Business Analyst: 

Analysing business requirements, creating fit-gap analysis, designing the system solution for the Siebel application. Conducting client workshops to gather the requirements and gaps and describe the new business processes, plus translation to Siebel design.

Creating Functional Design, data models, test plans (TMAP) and scripts, workflow / assignment

manager designs, training plans and materials. Functional leader for migration to Siebel 7.8

Performing application administration tasks like setting up correspondence, smart scripts, organization structure,

users, positions, responsibilities, list of values.

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05/2002 - 10/2003         Philips  -  Electronics    (Hilversum, the Netherlands; Atlanta, USA)

Project Description: Global Implementation of Siebel Call Center 

Project Contribution: Siebel Project Leader: 

Managing the global capturing of business requirements and designing the system solution for the Siebel 7.5 application.

Conducting client workshops in the Americas (USA, Jamaica, Brazil) to gather the requirements and describe business processes. Managing the global functional teams, planning all project phases. Conducting global trainer- and agent training.

Responsible for global planning, design, roll out, training the trainers and creation of prototype and systems documentation.  

 

Project Description: Creating a business case for replacement of the current CRM system.

Project Contribution: CRM Consultant:

Creating a business case included planning and budgets for a global Siebel CRM implementation project.    

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11/2001 - 04/2002         Shell  -  Petro chemical    (Amsterdam, the Netherlands / Manchester, UK)

Project Description: Siebel 7.0 implementation for sharing customer, opportunity and sales data. 

Project Contribution: Siebel / CRM Change Manager: 

Defining Change Management Plan including risk analysis, communications plan and stakeholder analysis.

Managing the analysis & design activities during the development of prototypes.    

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12/2000 - 11/2001         Lucent  -  Telecom    (Hilversum, the Netherlands)

Project Description:  Implementing a Siebel Sales & Marketing module in order to introduce a better follow up on business opportunities. 

Project Contribution:  Siebel Developer / Siebel Business Analyst: 

Acting as a Siebel developer and Siebel BA for the Siebel Sales & Marketing project (Siebel 2000 / Siebel 7.0) during the project phases: defining CRM strategy, analysis & design, configuration, test, user training and roll out. Analysing the current CRM environment, improving business processes, designing and configuring the Siebel solution to implement the new CRM processes. Training the trainers and users in the new processes and system. 

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02000 - 11/2000            RVS (ING Group)  -  Insurance     (Ede, the Netherlands)

Project Description: Creating a Proof of Concept (PoC) for Siebel 2000, developing a demo for the client, showing the systems capabilities.  

Project Contribution: Siebel Project Leader: 

Project Leader of a Siebel Proof of Concept project: scoping, analysing requirements and showing functional and technical

details of the Siebel system. Managing the team. Creating and presenting the business case and the final reports to the customer.    

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03/1999 - 07/2000         KPN Mobile  -  Telecom    (Amsterdam / The Hague, the Netherlands)

Project Description: Improving CRM / Customer Care and Billing Application (MCCS) 

Project Contribution:  CRM Business Analyst: 

Implementing new functionality in the CRM system, by analysing customer care and billing business processes and

translating customer requirements into a design for new functionality. Preparing implementation and conducting tests with end users.   

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02/1998 – 03/1999         Telematica Insituut  -  Public Scientific Institution    (Enschede, the Netherlands)

Project Description: A joint venture of IBM, major financial companies and a governmental scientific institution in order to

develop a method and tool (TESTBED) to describe, analyse and improve business processes. 

Project Contribution: Project Leader / Relation Manager: 

Planning the project, coordination the knowledge transfer, managing relations between IBM and the other parties.

Business process analyst / consultant: managing and executing several business process redesign case projects. 

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 07/1997 - 02/1998         PON  -  Automotive     (Leusden, the Netherlands)

Project Description: Several small technical projects 

Project Contribution: Technical Project Leader:  Managing a number projects in area’s data communication, package selection, internet, ITIL and system integration. I have planned, executed the projects including managing the budgets.   

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Assignment History  -  Viamet BV 

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09/1996 - 07/1997         Delta LloydInsurance – Amsterdam, the Netherlands

                                   Role: Technical Network Support  

09/1994 - 08/1996         IBM / Viamet IT Company – Utrecht, Uithoorn, the Netherlands

                                   Role: Software developer and Team Leader Smalltalk / Visual Age OO projects

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